当前位置:主页 > english > Service > F.A.Q
F.A.Q
1.Where do your products come from?
All of our products from Cisco/Huawei Disti, Cisco/Huawei partner, Cisco/Huawei distribution directly. We are also Cisco partner at local, have CISCO veritify certification.


2.How much equipment inventory does Lonrise carry?
Lonrise has more than $4 million in inventory - by far mostl of them in the F/S , New in box market.


3,If all goods can buy service from local cisco (like Euro or America state) ?
 All goods can buy service from local market ,because our goods are Smart net free, Clean serial number.


4.Should we pay the deposit for the items need special place order?
Need pay 20% down payment for the irregular product . Because isco not allow concel the order after Feb.28th,2013


5.What's your Payment term?
 5,We always do 10% advaced 90% before shipping. For long time cooperation,our AM can apply credit according to our previous deal.


6.How to ship the goods ?
Lonrise cooperation with FEDEX ,UPS & DHL and air shippment


7.Do you offer overnight shipping?
Orders can be tracked by express Tracking number.Air shipment willl supply the B/L.


8.Can I use my own freight account to ship my order?
Sure,
1,For the carogs stay in HK warehouse, can use your Express account ship directly.
2.For the cargos stay in shanghai, we have ship to HK first(for free). Than use your express AC to ship to destination. If we use your express AC ship from shanghai directly, once have any problem in custom, we will out of control. Ship to HK first is for 100% safe.